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Experience Design Researcher

Location: Milford, Massachusetts

Connexion Systems & Engineering, a Boston based IT and Engineering Solutions Company immediately seeks individuals with the following skills:


Date Posted: 4/17/2019

Hiring Organization: Connexion Systems & Engineering

Job Title: Experience Design Researcher

Industry: Manufacturing

Location: Milford, MA    

Employment Type: Full Time, Contract

Pay Range: 30-40/hr.

Duration: Contract to Permanent

Job#: bh9846


Experience Design Researcher

  • Project Management: Keeping projects focused on providing data and conclusions based on research
  • Customer Service: The position focuses on the customer service interaction and the ease of use and updates, the research done will be focused on improving ease of use for the customer and speed of implementation
  • Cross functional teams: This person will be interacting with engineering, user interface, new product design, customer service consistently and other areas as needed


With ease of use and customer experience excellence becoming more and more of a differentiating factor, we are on a mission to change our culture and provide superior customer experience across all of our products, services, and solutions.  While traditional analytical ‘performance’ remains a key attribute, increasingly users require more complete solutions that offer accessibility, dependability and deploy ability that ultimately deliver differentiated business value.  Many factors are catalyzing these changes in requirements; some examples in the broader business environment include:

  • Deskilling of workforce: Fewer experienced/qualified scientists who are able to effectively adopt/utilize LCMS based solutions
  • Increasing regulatory requirements (leading to increased need for advanced characterization/analytics) e.g. Increasing rigor required to commercialize therapies, increasing regulation associated with global food commerce

We have recently opened a state-of-the-art Customer Experience Design Center (XDC) to support the customer excellence strategy across all of our products, services and solutions. This enables us to observe how users interact with our products in a monitored yet natural-looking environment.  We are looking for an experienced and passionate researcher who can design, develop, execute and support customer experience activities through the XDC.  We need someone with finesse and a leaders’ voice who can do their best work under deadline whilst driving a complex set timeline of tasks. 


  • Familiar with executing a variety of qualitative and quantitative research methods and the ability to identify best method to accomplish research goals
  • Works with senior researchers to designs activities (usability tests, interviews, surveys, etc.), including selecting the type of activity, developing a plan of action, and writing a test script
  • Executes research activities, including facilitating the activity and writing down observations on customer and product experiences
  • Reports on the outcomes of research activities, including writing reports and communicating results to the activity team
  • Creates and delivers post project executive summaries, retrospectives, surveys and follow-ups
  • Works closely with experience design project manager
  • Maintaining effective communication channels both within the team and with sponsors, stakeholders and senior management
  • Advocates for the importance of customer voice across departments and supports other departments in CX needs
  • Willing expand knowledge and educate on both UC and CX methodologies
  • Maintains effective communication channels both within the team and with sponsors, stakeholders and senior management

Works collaboratively with the rest of the CX team


  • Experience designing, planning, executing and analyzing a variety of qualitative and quantitative research methods with users, such as usability tests, interviews, tree testing, surveys, card sorting, etc.
  • Ability to identify best methods to accomplish research goals
  • Demonstrated knowledge of CX/UX methodologies
  • Ability to analyze data, write up results and present insights 
  • Strong proven written, verbal and PowerPoint communication skills, especially within a CX team setting
  • Enthusiasm for helping to drive a culture shift
  • Ability to network, collaborate and influence people within and external to the company, while maintaining a high degree of personal credibility and integrity
  • Leadership experience of giving people a clear direction and purpose
  • Adaptability to working in different situations and with different groups and individuals
  • Ability to balance the needs of a large number of concurrent projects and work effectively with a cross-functional team
  • Strongly Preferred:
    • Experience within an analytical instrument/scientific software vendor

Strong proven project management skills



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Contact Info:                                                                                                                                       


ConneXion Systems & Engineering

490 Boston Post Road

Sudbury, MA 01776