Search Jobs

Filter
Controls Engineer (2)
Regulatory Affairs Specialist (2)
(2) Design Quality Assurance Engineer (1)
5+ Embedded Software Engineers (1)
Accounting Manager/Controller (PERM) (1)
Accounts Payable Specialist (1)
AP Specialist (1)
Associate Technical Lead, Development Engineering (Temp-to-Perm) (1)
Associate Technical Lead, Software Development (Temp-To-Perm) (1)
Audio Product Design Engineer (1)
Audio/Visual Systems Field Engineer (PERM) (1)
Automation & Controls Technologist (PERM) (1)
AWS Application Architect - R1010143.01 (1)
Benefits Coordinator (PERM) (1)
Business Analyst, Development Engineering (Temp-to-Perm) (1)
Business Systems Analyst - 9056306 (1)
Clinical Systems Analyst - 8949630 (1)
Coding Quality Coordinator (1)
Coding Specialist (1)
Communications Specialist I - 9357774 (1)
Compliance Engineer (1)
Construction Supervisor (1)
Contract Recruiter - OneSource - Naperville, IL - 318 (1)
Contracts Paralegal - 9025308 (1)
Controller (1)
Controls Engineer (PERM) (1)
Copier Service Technician Position (PERM) (1)
Coupa & Oracle EBS Consultant - R1010139.01 (1)
Credit and Collections (1)
Customer Care - Data Entry specialist (1)
Data Analyst, Business Intelligence (Temp-to-Perm) (1)
Data Architect, Insight Services (Temp-to-Perm) (1)
Data Intelligence Analyst (Temp-to-Perm) (1)
Digital Marketing Consultant Director (PERM) (1)
DMS Administrator (PERM) (1)
Electrical Design Engineer (X3) (1)
Electrical Engineer (1)
Electrical Engineer (PERM) (1)
Electro-Mechanical Engineering Technician (1)
Estimator (1)
Experience Design Researcher (1)
Financial Analyst - 8722454 (1)
Front End Developer (1)
Full Stack Engineer (1)
Global Field Service Manager (1)
HR Benefits Consultant - 9074986 (1)
HR Learning & Development Project Coordinator - 8795069 (1)
HR Manager (1)
HR Manager, Distributed Products & Corporate Functions (1)
Instrument & Controls Technician (1)
Integration Analyst (Temp-To-Perm) (1)
IT Manager (1)
Java Developer (7 openings) - R1010163.01 (1)
Lab Systems Validation & Compliance Engineer - Rahway, NJ - 351 (1)
Manager, Provider Enrollment (PERM) (1)
Manufacturing Engineer (PERM) (1)
Manufacturing Engineer II - Cassettes (PERM) (1)
Microsoft Dynamics Developer - R1010194.01 (1)
Network Engineer Infrastructure (Temp-to-Perm) (1)
Office 365 / Azure Sr. Support Representative (PERM) (1)
Oracle Cloud Procurement Consultant - R1010185.01 (1)
Payroll Specialist (Contract) (1)
Primavera P6 Consultant - R1010198.01 (1)
Principal UI Software Engineer, Cloud Platform & Infrastructure (PERM) (1)
Program Manager (1)
Project Engineer (1)
Project Manager (Win10 migration) - 304 - Tarrytown, NY (1)
PropertyManager / Account Manager - Clean Room (PERM) (1)
QA/ETL Tester - R1010193.01 (1)
Quality Control Engineer (1)
Quality Engineer (Danbury, CT)  (1)
Quality Engineer I (PERM) (1)
Quality Engineering Manager I (PERM) (1)
Remote Support Analyst (1)
Report Developer II, Business Intelligence (Temp-to-Perm) (1)
Sales Coordinator (1)
Sales Manager (PERM) (1)
SAP MM/WM/PP Consultant - R1010196.01 (1)
SAP SD Consultant - R1010195.01 (1)
SAP SD Team Lead - R1010187.01 (1)
SDET as Python Developer - R1010169.01 (1)
Security Solutions Engineer - Post Sales (PERM) (1)
Senior A / V Specialist (PERM) (1)
Senior Applications Analyst (PERM) (1)
Senior Applications Specialist, Billing Applications (Temp-to-Perm) (1)
Senior Architect, Software Development (Temp-to-Perm) (1)
Senior Coding Analyst (1)
Senior Compensation Analyst - Waltham, MA - 354 (1)
Senior Financial Analyst (1)
Senior Lab Computing Analyst - Waco, TX - 345 (1)
Senior Maintenance Electrician (1)
Senior Manufacturing Engineer (PERM) (1)
Senior Mobile Engineer (1)
Senior Product Manager - Authentication Management (PERM) (1)
Senior QA Engineer (Risk Management) (1)
Senior QA Engineer (Temp-to-Perm) (1)
Senior Software Developer - Pittsburgh, PA - 357 (1)
Senior Systems Engineer (PERM) (1)
Senior Talent Acquisition Partner (1)
Senior U/X Designer, Mobile (PERM) (1)
Software Engineer II - 9256269 (1)
Software Engineer, Development Engineering (1)
Software Test Engineer I - 9073559 (1)
Software Test Engineer I - 9094943 (1)
SQL Server BI report Developer (1)
Sr. BIM Design Engineer (1)
Sr. Financial Analyst - 9049841 (1)
Sr. HelpDesk Analyst (1)
Sr. Research Associate - 9352447 (1)
Supply Chain Planner / Buyer (PERM) (1)
Support Technician (PERM) (1)
Talent Acquisition Manager (1)
Team Lead - AIX Administrator - R1010130.01 (1)
Tech Support Rep (1)
Technical Lead - Sensing Systems (1)
Technical Support Representative (1)
Technical Writer - 9066921 (1)
Test Specialist (1)
Tradeshow & Events Specialist (1)
User Interface Developer IV - 8889897 (1)
Warehouse Manager (1)
Website Operations Manager - 9064914 (1)
Share:
« Return to Jobs
9799
PERM

Technical Support Representative

Location: Marlborough, Massachusetts

Connexion Systems & Engineering, a Boston based IT and Engineering Solutions Company immediately seeks individuals with the following skills:

 

Job# bh9799

 

Technical Support Representative

  • Reports to the Technical Support Engineer
  • Ideally, the candidate should have strong networking background, understanding how computers communicate with one another and the network.
  • They would understand file permissions, be able to troubleshoot software issues, have Windows experience (even possibly a certification).
  • Essentially, they are looking for someone with an IT type background that doesn’t mind being customer supporting and being on the phone

The Technical Support Rep. responsibilities will include telephone support of our custom Windows application, Windows operating systems, e-mail, dialup access and network support for customers and field employees.  PC configuration and internal IT support will also be required.

  • Answer all customer enquiries concerning operation and configuration of the Panoramic200™.
  • Trouble-shooting network problems, including connectivity, wireless LAN access, VPN/broadband and non-reporting issues.
  • Log every interaction into the CRM system.
  • Call escalation to field teams for critical issues.
  • Remote installation/troubleshooting for software and upgrades, data base repair and removal of software viruses
  • Research technical and software issues to identify trends for early detection and repair.
  • Perform data migration on customer computers.

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education and/or experience as well as additional knowledge, skill and/or ability required for the position.  For example – language skills (verbal, written, listening), software skills, analytical skills, mathematical skills, presentation skills, etc.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individual is expected to demonstrate behaviors that are consistent with our Competencies as outlined in the Competencies section below. 

  • Extensive knowledge and practical experience of operating systems including Windows 98/NT/2000/XP/Vista/7 essential.
  • PC hardware and configuration skills essential.
  • Intermediate networking knowledge required.
  • Previous experience working in a customer care environment.
  • Excellent problem solving, telephone and communication skills.
  • Knowledge of IT operations, responsibilities, workflow processes and procedures in order to resolve inquiries independently.
  • Good customer and vendor relationship skills
  • Ability to rapidly adapt to new technologies and assess their potential impact and usefulness in diverse areas within the company.
  • Ability to work flexibly with the team to ensure timely delivery of service.
  • Ability to produce high quality work under pressure and within tight timescales.
  • An ability to work within tight deadlines and manage time effectively.
  • Strong team player with flexible attitude to work priorities.
  • Excellent computer skills (MS Office applications and Internet Explorer).

 

 When responding to this job posting you MUST include the Job# and Job Title in your subject line.

                  

Duration:    Permanent

 

Rate            45-50K

 

Locations:   Marlboro, MA

 

Contact Info:                                                                                                                                                                                

 

ConneXion Systems & Engineering

490 Boston Post Road

Sudbury, MA 01776

jobpostings@csetalent.com