Tech Writing & Pubs - Tech Writer II
Design, develop, deliver, and maintain customer-facing, best-in-class user documentation.
Produce a range of deliverables, from short feature descriptions and configuration examples to full user guides.
Collaborate with key stakeholders and subject matter experts to understand and identify requirements and customer needs.
Analyze specifications and product descriptions and recommend the best documentation approach.
Translate engineering documents into prescriptive content that enables customers to implement the scenarios in their own networks.
Follow established style and process guidelines to provide consistency and completeness.
Skills: Minimum Qualifications:
Familiarity with XML authoring tools.
Proven expertise in the networking industry with a background in one or more of routing, switching, security, or data center. Software CLI experience is required.
Demonstrated ability to produce high-quality, rich technical content that also presents information in easier-to-understand plain language.
Ability to research complex technical concepts (independently and collaboratively) and develop effective deliverables to serve customer needs.
Strong problem-solving skills; ability to make progress with less-than-complete information.
Excellent communication and collaboration skills.
Upper-level technical certification(s) or equivalent knowledge - Juniper certifications ideal.
Real-world understanding of how customers use networking products in the field.
Comfortable building networking scenarios in a lab.
Remote working is available for this position
BA/BS in Technical Writing, English, Computer Science, or related degree or comparable experience
5+ years of experience writing product documentation for
5+ enterprise/service provider networking products
Skills and Experience: