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Title: Network Service Delivery Engineer
Hiring Organization: Connexion Systems & Engineering
Compensation, Benefits, and Employment Type
- Duration – Contract – 12 months ++
- Pay rate: 65-68/hr.
- Job Location: Santa Clara, CA
- Job# bh12091
Network Service Delivery Engineer
- The Network Service Delivery Engineer is responsible for pro-actively performing network fulfilment activities across all network products
- Global process alignment
- Works collaboratively with the team and other departments to ensure all fulfilment activities are met within SLA
- To embrace increasing customer demand with a positive attitude and collaborative thinking
- Assists in troubleshooting customer impacting issues affected by the fulfilment process
Typical Deliverables for the Role
- Provide first level technical ownership and responses for fulfilment activities
- Ability to work with other regions for global process alignment
- Liaise pro-actively with stakeholders and escalate where necessary to ensure timely resolution in order to achieve customer specific SLA’s
- Reviews and provides feedback on improving supportability and applicability of workarounds (for both internal and external communities).
- Train cross functional teams on Network Products and process
- Technical documentation review including, work instructions, briefings, transitional documentation, checklists etc.
Business Operations Skills
- 3-5 years of Networking experience
- Preferred to have worked in NOC or similar role
- Prior experience in intermediate network troubleshooting, routing, switching and load balancing is a plus Telephone based customer experience
- Fundamental understanding of Networking
- Working towards full CCNA/JNCIA
- Valid work permit
- Project management skills
Our client is seeking: Please use the apply button to submit your resume for consideration. A Connexion Representative will contact you immediately.
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