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11964
Contract

User Test Specialist, Customer Support - 11692254

Location: Bedford, Massachusetts

Connexion’s mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services, while treating candidates with the professionalism and respect they deserve.

Title: User Test Specialist – Customer Support

Hiring Organization: Connexion Systems & Engineering

Our client is seeking:    User Test Specialist – Customer Support

Compensation, Benefits, and Employment Type

  • Duration – 6 months
  • Pay rate:  30/hr.
  • Job Location:  Bedford, MA
  • Job#: bh11964

 

Need customer service experience with focus on tech support

Candidates she’s spoken to have not had technical challenges to solve

Need someone who knows how to troubleshoot when there is a problem

Want someone who can figure out how to solve problems

Must have good communication skills

Wants someone who has answered phone and done tech support or someone who has done troubleshooting in day-to-day life

This is a remote position for now, but there may be a need for this person to be on site in the near future. Candidate needs ability to be both on site and remote (no non-local candidates)

- 2 years professional experience (office environment work)

- Excellent communication skills (written + verbally).

- A “people” person since they will be dealing with multiple people daily. They are also constantly motivating users to test

- Good Microsoft tools experience (Power point & Excel primarily)

- Anyone w Centercode experience is a major plus but not required

Duties: Summary

As a User Test Specialist, you will be the key link between the development team and users who are validating that our prototypes and software are operating as intended in real world environments. Users will provide you with insights of their needs and preferences, as well as report any issues they encounter while using the robot. As a User Test Specialist, you will help debug common issues, and transfer information to the development team enabling us to make better, more robust robots that delights our customers. Users will be both internal employees and external.

Essential functions include:

User Liaison during in home user trials, involving up to hundreds of users Recruit users suitable for home testing via email, surveys, etc.

Primary point of contact for all users

i. Organize and execute user orientation

ii. Answer users' questions about robot, accessories, and/or mobile app operations

iii. Make special requests from users for targeted testing needs

Encourage and motivate users

Track user test logistical information such as robot configuration, software version, etc.

Analyze and summarize valuable user feedback from user surveys and home testing journals Cross reference user feedback with robot data logs Engage user as required to further clarify the feedback Synthesize user feedback and robot data logs into issues, ideas and customer preference trends Verify robot configuration prior to start of test.

Verify robots meet proper hardware and software configuration by executing a few tests on the units before they are sent home to testers.

The individual in this role will work as part of the User Test Team within Systems Engineering and will work closely with Chief Engineers, Program Managers, Product Managers, as well as Software Engineering, Systems Engineering, Test Engineering and User Experience leads. The successful candidate will have experience or capability to quickly learn all aspects of user-facing testing.

Skills: Skills

Skills Required:

Minimum 2 years of experience in a related role Direct experience interacting with customers and resolving issues Demonstrated organizational abilities Clear and concise written and verbal communication Demonstrated ability to organize and execute a presentation/training for large groups of people Demonstrated ability to take ownership of task execution and work with minimal supervision Adept at summarizing and presenting complex test data Background in research involving data gathering and analysis Proficient with MS Excel, MS PowerPoint and MS Word Experience with iOS and/or Android mobile apps Advanced Excel and data analysis skill are strongly desired

Desired Qualifications:

Experience with Centercode Beta Test Management Solutions Experience with product defect tracking tools (Jira, Agile Central/Rally, etc.) Experience in software test Experience troubleshooting complex electromechanical systems Experience testing consumer vacuum and/or robotic products.

Experience with data acquisition as well as processing and analysis software.

Keywords:

Education: Bachelor Degree in related field is desired Skills and Experience:

Required Skills:

USER TESTING

CUSTOMER SUPPORT

EXCELLENT COMMUNICATION SKILLS

MICROSOFT OFFICE

Additional Skills:

ROBOTICS

 


Please use the apply button to submit your resume for consideration.  A Connexion Representative will contact you immediately.

When responding to this job posting you MUST include the Job# and Job Title in your subject line.

 

If you are active in a job search but this job is not for you, please reach out to jobpostings@csetalent.com. We would be glad to help you find the perfect job!

 

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