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Title: Billing Analyst
Hiring Organization: Connexion Systems & Engineering
Our client is seeking: Billing Analyst
Compensation, Benefits, and Employment Type
- Duration – Contract – 12 Months+
- Pay rate: Open
- Job Location: Tampa, FL
- Job#: bh11771
- Date Posted: 10/12/2020
Skills: Responsibilities* Monitors and ensures that the monthly billing is complete and accurate for assigned customer base in accordance with close calendar* Processes billing adjustments timely and accurately to customer accounts making sure that the proper levels of authorization and documentation are in place* Processes manual EPS invoices and PWO quotes as requested* Reviews Invoices and conducts variance analysis, with sign off required* Coordinates monthly invoice run* Assists in month end close related tasks Project Management* Participates on projects and ad hoc assignments as needed* Researches and provides backup for external audit requests* Performs month end close activities including transfer and recon of AR System and process efficiencies* Implements and documents processes and procedures required by SOX* Provides input into the ongoing development and support of billing systems, processes, and policies System Operational Support* Processes assigned Service Requests in a timely and accurate manner to meet all internal SLAs* Manages SalesForce Cases for queue management and responds to all requests within identified timeframe* Validates data against executed contracts * Produces and appropriately files reports and other data sources that are necessary for SOX controls* Creates and distributes reporting for Management Customer Support* Works closely with cross functional organizations to respond to customer inquiries to investigate and resolve potential customer billing issues* Resolves and tracks billing issues as they arise working with the upstream teams to fix root cause problems (e.g. SLA credits, install date discrepancies)
Education: Qualifications* 3+ years Customer-Facing Billing Experience Required* Bachelor's degree required* A strong attention to detail and the ability to multi-task and work with limited supervision with tight deadlines is required.* Strong oral and written communication skills and customer service skills is required, as well as eagerness to learn and take on challenges in a rapidly growing and dynamic environment.* Must be a team player and self-starter* Experience with complex accounting systems (Oracle ERP R12, Siebel, SalesForce.com)* Strong background in Microsoft Office, specifically Outlook and Excel.
Skills and Experience:
CUSTOMER SERVICE ORIENTED
ENTERPRISE RESOURCE PLANNING
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