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Title: Technical Support Engineer
Hiring Organization: Connexion Systems & Engineering
Our client is seeking: Technical Support Engineer
Compensation, Benefits, and Employment Type
- Duration – Permanent
- Pay rate: 120-130K + Bonus
- Job Location: Boston, MA
- Job# bh11699
- Date Posted: 9/16/2020
What will you do:
- The support team provides expert technical support for US-based and worldwide clients and is responsible for:
- Installation, configuration, and fine-tuning our products remote and on-site.
- Working with customers to ensure full deployment and support.
- Create supporting documentation and knowledge base for customers.
- Providing formal remote and on-site training with on the job training to our customers.
- Providing Tier3 support – including in-depth investigations and providing workarounds to various problems while meeting SLAs.
- Working closely with the SoC, R&D teams to ensure quick resolution.
- Understanding customer needs and help to shape the product.
- Excellent communication skills and a passion for providing top-notch service. (written and verbal)
- Strong technical troubleshooting and problem-solving skills.
- Thorough knowledge of Microsoft Windows operating system and server platforms an emphasis on Windows Server.
- Good knowledge of Mac and Linux distribution.
- Experience with Networking protocols & Networking tools (TCP/IP, Ports, Wireshark, Telnet, Netstat,
- Excellent problem-solving.
- Team player.
- Ability to work under pressure
You may also have:
- Familiarity with the cyber security domain.
- Experience working with Active Directory – Forests / Sites / Replication / Gpo etc.
- Experience working with SCCM, SIEM, and other assets management solutions.
- Experience with Databases, ELK & SQL queries
Please use the apply button to submit your resume for consideration. A Connexion Representative will contact you immediately.
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