Connexion strives to be the unrivaled staffing solution for both job seekers and hiring organizations by expertly connecting talent with opportunity. We build world class teams for our customers, and better the lives of our candidates by providing them with fulfilling careers.
Connexion would like to provide you with details about this new opportunity as we are seeking individuals with the following skills:
Customer Success Manager
- Must have a bachelor's degree
- This person will be working with and checking in on several customers and clients on a daily basis so needs to be very comfortable on the phone
- Looking for a young professional who is looking to grow
- Someone who works very well in a team-oriented environment
- Personality is very key - along with excellent communication skills
- Will be contributing in meetings - providing updates to the Project Management / Customer Success team
- We want someone who is flexible, has solid IT skills, and would be comfortable using a CRM system.
- We are currently looking for a Customer Success Manager to join our team.
The Customer Success Managers lead the execution of project plans through directing the resources and activities to successfully liquidate assets under scope by agreed deadlines. Customer Success Managers are also responsible for working as a direct point of contact with clients, ensure client satisfaction, and improve areas of dissatisfaction. Customer Success Managers also directly assist Project Managers and Account Leaders with certain admin functions (data collection, scheduling, meeting minutes, etc.), and will also have some low-level logistics coordination responsibilities.
Working with all other departments, the most successful Customer Success Managers are well organized, have great communication skills, and the ability to communicate effectively both internally within, and externally with our clients.
The successful candidate will also be able to...
Manage assigned projects through to completion
Effectively build customer relationships that promote retention and loyalty
Coordinate resources available to ensure project success
Ensure client expectations and deadlines are met
Support Project managers on specific activity including absence cover
Support Account Leaders with generating client data, presentation materials, and general admin work
Work in close partnership with all departments, particularly Logistics, Sales, and Finance
Develop and maintain project records and documentation
Manage and coordinate logistics activity
Demonstrate tenacity in work activities
Experience / Skills required…
• Be Self-motivated and flexible.
• Excellent planning, organizing and networking skills.
• Enthusiastic, highly driven, be able to cope under pressure and able to meet targets.
• Excellent commercial acumen.
• A natural communicator who has excellent negotiation, presentation, persuasive and interpersonal skills
• Solid IT skills and the ability to learn and support new system implementation or changes.
Date Posted: 1/29/2020
Hiring Organization: Connexion Systems & Engineering
Job Title: Customer Success Manager
Location: Canton, MA
Employment Type: Full Time, Permanent
Pay Range: 40-50K
Job #: bh11006
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ConneXion Systems & Engineering
490 Boston Post Road
Sudbury, MA 01776