Search Jobs

Filter
Accounts Payable Specialist (PERM) (2)
Electrical Engineer (2)
(2) Documentation Control Specialists (1)
(2) E/M Assembler (1)
(2) Estimators (1)
Advertising Specialist - 10457035 (1)
Applications Analyst (1)
Applications Analyst (PERM) (1)
Applications Engineering Manager (1)
Associate Process Engineer (PERM) (1)
AWS Service Development Engineer - R1010413.01 (1)
AWS/Linux Engineer - R1010419.01 (1)
Azure Service Development Engineer - R1010414.01 (1)
Bilingual Area Production Lead (1)
Billing Analyst - 10571808 (1)
Biosample Associate - 10587481 (1)
Change & Communications Manager - 10464385 (1)
Clinical Documentation Manager - 10463000 (1)
Clinical Research Associate (1)
Cloud Content Management Technical Writer - R1010412.01 (1)
Cloud Sysops Backup & Patching Administrator - R1010417.01 (1)
Cloud Tools Engineer - R1010415.01 (1)
Coding Specialist (1)
Commodity Manager (PERM) (1)
Compliance Engineer - 10582492 (1)
Construction Contract Administrator (1)
Construction Project Manager (1)
Contracts Administrator (1)
Controls Systems Engineer II (PERM) (1)
Copywriter (1)
Customer Success Manager (PERM) (1)
Desktop Support Analyst L2 (CONTRACT) (1)
Digital Marketing Consultant Director (PERM) (1)
Digital Project Manager - 10596774 (1)
Director of Facilities (1)
Director of Programs, Industrial and Consumer Electronics (1)
Director of Quality (PERM) (1)
Drafting Technician (1)
eCommerce Platform Manager - 10587413 (1)
Electrical Department Manager (1)
Electrical Department Manager (PERM) (1)
Electrical Engineer (PERM) (1)
Email Marketing Manager - 10556637 (1)
Equipment Technician (1)
Field Service Commissioning Engineer (PERM) (1)
Field Service Engineer (1)
Global Product Manager (1)
GMP Cleaning Technicians (PERM) (1)
Graphic Designer - East Coast - 695 (1)
Informatica PowerCenter 10 Developer - R1010418.01 (1)
Inside Sales Coordinator (1)
IT Manager (1)
IT Networking Consultant (1)
IT Systems Support Specialist - Cambridge, MA - 668 (1)
Java Software Engineer (1)
Knowledge Manager, Global Customer Care - 10584752 (1)
Lab Computing Analyst - Cambridge, MA - 694 (1)
Lab IT Analyst (Windows 10) - Troy, NY - 698/699 (1)
Machine Operator (1)
Manufacturing Associate II (PERM) (1)
Manufacturing Process Engineer (1)
Manufacturing Technician (1)
Manufacturing Technician, Label & Pack (1)
Mechanical (MEP) Engineer (1)
Mechanical Inspector (1)
Medical Coding Specialist (Contract) (1)
Mortgage Processor Residential (CONTRACT) (1)
Nurse Professionals (CONTRACT) (1)
Office 365 / Azure Sr. Support Representative (PERM) (1)
Outside Sales Rep - Alabama (1)
Outside Sales Rep - NJ/PA (1)
PCB Manufacturing Engineer (1)
Plant Manager (1)
Procurement Specialist II (2 openings) - 10581247 (1)
Project Engineer (PERM) (1)
Project Engineer (San Diego, CA) - 9944824 (1)
Project Manager (1)
QA Engineer - mechanical (1)
Quality Control Technician II (Temp-To-Perm) (1)
Quality Specialist II (1)
Repair/test Technician (1)
Research Specialist: Equipment Management - Collegeville, PA - 564 (1)
Restructuring Bankruptcy Paralegal (PERM) (1)
Sales Manager (1)
SAP Commerce Cloud Analyst (1)
SAP Transportation Management Consultant - R1010398.01 (1)
SEC Reporting and Technical Accounting Lead - 9490009 (1)
Senior Accountant (1)
Senior Administrative Lead, Coding (Temp-To-Perm) (1)
Senior Business Intelligence Analyst (1)
Senior Curriculum Developer - 10579533 (1)
Senior Electrical Designer (PERM) (1)
Senior Electrical Engineer (1)
Senior Electrical Engineer (PERM) (1)
Senior HPC Systems Administrator (PERM) (1)
Senior Laser Welder (1)
Senior Manager, EDI (Temp-To-Perm) (1)
Senior Mechanical Engineer (PERM) (1)
Senior Program Manager (1)
Senior Project Manager (1)
Senior Sales Representative: Laboratory (PERM) (1)
Senior Structural Engineer (PERM) (1)
Service Contract Administrator (1)
Site Optimization Contractor - 10458853 (1)
Software Developer - Development Engineering (CONTRACT) (1)
Software Engineer - Development Engineering (Perm) (1)
Software Engineer II - 10013057 (1)
Software Engineer III (PERM) (1)
Software Product Manager (1)
Sr Software Engineer (1)
Sr Systems Administrator (x2) (1)
Sr Systems Test Engineer - 10032456 (1)
Sr. Computing Lab Analyst - Troy, NY - 545 (1)
Sr. Manufacturing Test Technicians (4) - Shelton, CT - TBD (1)
Sr. Planner - Shelton, CT - 677 (1)
Systems Engineer (1)
Systems Test Engineer 1 - 10032449 (1)
Telecom Planning Engineer (1)
UI Developer - 10465521 (1)
Unified Communications Engineering (1)
User Support Specialist (Temp-To-Perm) (1)
User Test Project Manager - 10598996 (1)
User Test Specialist, Customer Support - 10598466 (1)
Validation Specialist - West Point, PA - 663 (1)
VP Business Development - Pharma and Drug Delivery (1)
Web Application Developer - R1010410.01 (1)
Share:
« Return to Jobs
10993
Contract

User Support Specialist (Temp-To-Perm)

Location: Boston, MA, Massachusetts

Connexion strives to be the unrivaled staffing solution for both job seekers and hiring organizations by expertly connecting talent with opportunity. We build world class teams for our customers, and better the lives of our candidates by providing them with fulfilling careers.

 

Connexion would like to provide you with details about this new opportunity as we are seeking individuals with the following skills:

 

User Support Specialist

Position Summary:

The User Support Specialist will provide customer service support and technical/informational assistance to all users of our computer network in all sites.  This position works in a team and takes first level inquiries from users of all levels of experience and priority.  Each inquiry is met with the highest level of customer service and competence and follows a prescribed lifecycle which may include immediate resolution or escalation within the Information Technology Department.  

Responsibilities: 

 Coverage of User Support phones and inbox providing first line of support for users firmwide on all applications, hardware and network-related issues.

 Keeping users informed of status and changes to open issues in a timely manner.

 Ability to communicate effectively with end users regarding problems/questions and translate technical material for non-technical users.

 Excellent organizational skills for prioritizing projects.

 Thorough knowledge of the Microsoft Office Suite and the Windows 7 operating system.

 Ability to quickly learn new applications and upgrades to existing applications; ability to understand procedures and instructions for the specific applications on Firm computers; assist with the documentation and resolution of issues that originate in User Support. Receive and manage all support calls through our Unified Call Center.

 Enter all calls into our call tracking system, monitor assigned calls, provide ongoing progress reports to users and issue weekly reports on completed and outstanding calls.

 Perform root cause analysis and develop resolutions to common issues - enabling immediate issue resolution for future related calls.  Document and share all resolutions with team members and others within IT as appropriate.

 Perform information gathering and troubleshooting details prior to escalating calls - providing sufficient technical detail for 2nd and 3rd levels to resolve.

 Monitor support calls forwarded to outside vendor support services from User Support.  Ensure proper escalation of calls when required, record all service numbers, trouble ticket numbers and other pertinent service information. 

 Respond to, research and resolve incoming questions in a timely manner specified within the service level agreement.

 Keep track of common training issues and escalate to Technical Training Manager.

 Assist in developing and refining User Support Standard Operating Procedures.

 Provide constructive feedback to management on ways to increase efficiency within the support center and increase customer satisfaction.  Escalate “hot” issues or unsatisfied callers to same.

 Assist the Technical Training Team with new hire orientation as well as training set up and GoToMeeting/Webex scheduling as needed.

 Participate in IT projects as directed by the Manager of User Support. 

Requirements: 

 Two to four years of experience with the Microsoft Office 2010 application suite including Word, Excel, PowerPoint, Access, Outlook, as well as Windows 7, Citrix, VPN and iManage (or comparable document management system).

 MOS certifications in Word, Outlook and Excel preferred, but not necessary.

 Two to four years of experience in a User Support environment providing direct end user support on application suites run in a networked environment.  Law Firm or applicable legal experience preferred.

 Knowledge of PC hardware components, printer components and Windows 7 configuration and diagnostic utilities.

 Outstanding personal communication skills - both written and oral, a customer service-oriented attitude, a professional phone demeanor and the ability to deal with multiple tasks concurrently.

 Excellent organizational skills and an ability to be self-directed on specific assignments.

 Willingness to work overtime and contribute to IT department projects as directed

 

Date Posted: 1/27/2020

Hiring Organization: Connexion Systems & Engineering

Job Title: User Support Specialist

Industry: Professional

Location: Boston, MA 02108      

Employment Type: Contract 

Pay Range:  32-36/hr.

Duration: Contract to Permanent

Job #: bh10993

 

When responding to this job posting you MUST include the Job# and Job Title in your subject line.

 

If you are active in a job search but this job is not for you, please reach out to jobpostings@csetalent.com. We would be glad to help you find the perfect job!

ConneXion Systems & Engineering

490 Boston Post Road

Sudbury, MA 01776