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10630
Temp-to-Perm

User Support/ Help Desk  

Location: Danbury, Connecticut

Connexion strives to be the unrivaled staffing solution for both job seekers and hiring organizations by expertly connecting talent with opportunity. We build world class teams for our customers, and better the lives of our candidates by providing them with fulfilling careers.

 

Connexion would like to provide you with details about this new opportunity as we are seeking individuals with the following skills:

 

User Support/ Help Desk  

  • Level 2-3 candidates preferred (user support/ help desk)
  • Service now for ticketing, oracle is the main operating system & Agile
  • Desk side support & customer service
  • Imaging laptops, troubleshooting computers

Summary of Duties and Responsibilities

  • IS Help Desk support (On rotating basis with some after-hours coverage)
  • Answer help desk phone calls
  • Route help desk tickets to appropriate technicians or support groups
  • Provide on the spot troubleshooting as time allows
  • Provide support through online chat system
  • Provide walk up support
  • Provide local support for the following systems (installation, upgrades, troubleshooting):
  • PC/Laptop Hardware and Software
  • Network Peripherals, Printers, Copiers
  • Telephone System
  • Enterprise/Business Applications
  • Mobile devices
  • Audio/Visual
  • Loaner laptop and projector management
  • Hardware procurement, inventory, disposal support
  • Account Management advanced support
  • VIP support
  • Assist with managing standard process/procedures
  • Co-manage desktop related projects, documentation and coordination of new technology introductions
  • Cross trains and provides guidance to other technicians
  • Work directly with vendors on installations, upgrades, preventive maintenance

Qualifications

To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to do the essential functions.

  • Windows 7 & 10 experience
  • Microsoft Office 2013 experience or above
  • Laptop/Printer Hardware advanced knowledge
  • General Networking and Wireless environment understanding skills
  • PC/Laptop Imaging experience
  • Active Directory and Microsoft Exchange experience
  • Desktop support tools advanced knowledge
  • Anti-Virus, Malware, Spam advanced experience
  • Ability to triage, troubleshoot, and resolve complex PC/Network problems quickly and accurately; contacts vendors as needed
  • Ability to be an active participant and contributor on a professional IS Support Team
  • Excellent communication skills, telephone support skills, and interpersonal skills with a customer service focus
  • Ability to plan/organize time and workload
  • Ability to prioritize and escalate based on problem/issue severity
  • Ability to recommend process improvements
  • IT service management system experience required (ServiceNow experience a plus)
  • MacOS experience
  • Documentation and Knowledge base experience
  • Project management working knowledge
  • Ability to work assignments that are complex in nature where judgement is required in resolving problems and making routine recommendations
  • Senior-level position, all relevant experience considered, PC support experience required

Education

  • BA/BS MIS or CIS (or related technical discipline) desired

Experience

  • 3-5 years’ experience in IS Help Desk support

Specialized Knowledge

  • Complex troubleshooting and technical skills

Specialize in one or more of the following technical areas: audio visual systems/events, mobile device integration, computer imaging, automated patching/updating deliver tools, Endpoint

 

Date Posted: 10/23/2019

Hiring Organization: Connexion Systems & Engineering

Job Title: User Support/Help Desk   

Industry: IT/Medical

Location: Danbury, CT

Employment Type: Full Time, Contract

Pay Range:  25-28/hr.  

Duration: Contract to Permanent

Job #: bh10630

 

When responding to this job posting you MUST include the Job# and Job Title in your subject line.

 

If you are active in a job search but this job is not for you, please reach out to jobpostings@csetalent.com. We would be glad to help you find the perfect job!

ConneXion Systems & Engineering

490 Boston Post Road

Sudbury, MA 01776