Connexion strives to be the unrivaled staffing solution for both job seekers and hiring organizations by expertly connecting talent with opportunity. We build world class teams for our customers, and better the lives of our candidates by providing them with fulfilling careers.
Connexion would like to provide you with details about this new opportunity as we are seeking individuals with the following skills:
Technical Support Engineer II
Provide education and technical support to service providers, engineers and customers. Conducts formal training on products. Compile, analyze and distribute field data reports to service management and other internal departments.
We aspire to provide the highest levels of clinical, technical and customer support, and continue to build on the longstanding partnerships of trust we’ve established with physicians, their practices and the patients they treat.
We are seeking a Technical Support II person, who can provide education and technical support to service providers, engineers and customers. Conducts formal training on products.
- Compile, analyze and distribute field data reports to service management and other internal departments.
- Continues to maintain Rep Level I standards plus;
- Proficiency in laser technology
- Fully trained on all products
- Troubleshoots most problems without assistance
- Creates troubleshooting procedures for service reps and tech support staff
- Continues working with internal departments, to increase skills
- Proficiency in Customer / Technical Support
- Provides support via. phone / e-mail, by reviewing device service histories
- Recognizes when service reps need on-site assistance, and initiates same
- Understands where to find information
- Learns all departmental policies and procedures
- Proficiency with gathering technical and customer data
- Fully utilizes departmental customer software applications
- Retrieves information and analyzes situations and provides solutions
- Provides device histories
Date Posted: 9/24/2019
Hiring Organization: Connexion Systems & Engineering
Job Title: Technical Support Engineer II
Location: Sudbury, MA 01776
Employment Type: Full Time, Permanent
Pay Range: 60-70K
Job #: bh10474
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ConneXion Systems & Engineering
490 Boston Post Road
Sudbury, MA 01776