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10474
PERM

Technical Support Engineer - II

Location: Waltham, Massachusetts

Connexion strives to be the unrivaled staffing solution for both job seekers and hiring organizations by expertly connecting talent with opportunity. We build world class teams for our customers, and better the lives of our candidates by providing them with fulfilling careers.

 

Connexion would like to provide you with details about this new opportunity as we are seeking individuals with the following skills:


Technical Support Engineer II

 

 

Provide education and technical support to service providers, engineers and customers. Conducts formal training on products. Compile, analyze and distribute field data reports to service management and other internal departments.


We aspire to provide the highest levels of clinical, technical and customer support, and continue to build on the longstanding partnerships of trust we’ve established with physicians, their practices and the patients they treat.

We are seeking a Technical Support II person, who can provide education and technical support to service providers, engineers and customers. Conducts formal training on products.

  • Compile, analyze and distribute field data reports to service management and other internal departments.
  • Continues to maintain Rep Level I standards plus;
  • Proficiency in laser technology
  • Fully trained on all products
  • Troubleshoots most problems without assistance
  • Creates troubleshooting procedures for service reps and tech support staff
  • Continues working with internal departments, to increase skills
  • Proficiency in Customer / Technical Support
  • Provides support via. phone / e-mail, by reviewing device service histories
  • Recognizes when service reps need on-site assistance, and initiates same
  • Understands where to find information
  • Learns all departmental policies and procedures
  • Proficiency with gathering technical and customer data
  • Fully utilizes departmental customer software applications
  • Retrieves information and analyzes situations and provides solutions
  • Provides device histories

 

Date Posted: 9/24/2019

Hiring Organization: Connexion Systems & Engineering

Job Title: Technical Support Engineer II

Industry: Manufacturing

Location: Sudbury, MA 01776      

Employment Type: Full Time, Permanent

Pay Range:  60-70K

Duration: Permanent

Job #: bh10474

 

When responding to this job posting you MUST include the Job# and Job Title in your subject line.

 

If you are active in a job search but this job is not for you, please reach out to jobpostings@csetalent.com. We would be glad to help you find the perfect job!

ConneXion Systems & Engineering

490 Boston Post Road

Sudbury, MA 01776