Search Jobs

Filter
Manufacturing Engineer (PERM) (2)
Support Technician (PERM) (2)
(2) Sales Order-Customer Support Specialists (1)
2nd Shift Bilingual Area Production Manager - LONDONDERRY (1)
5+ Embedded Software Engineers (1)
AR Collections Specialist (1)
AR/AP Clerk (1)
Assembly Supervisor (PERM) (1)
Associate Director of Planning (PERM) (1)
Associate II, Manufacturing, 2nd shift (1)
Associate Technical Lead, Development Engineering (Temp-to-Perm) (1)
Associate Technical Lead, Software Development (Temp-To-Perm) (1)
AWS Administrator - R1010244.01 (1)
AWS Developer - R1010264.01 (1)
Back End Software Developer (PERM) (1)
Business Analyst, Development Engineering (Temp-to-Perm) (1)
CAD Administrator (1)
Coding Quality Coordinator (1)
Coding Specialist (1)
Communications Specialist I - 9357774 (1)
Compensation Analyst - 9319576 (1)
Compliance Engineer (1)
Contract Recruiter - OneSource - Naperville, IL - 318 (1)
Controller (PERM) (1)
Copier Service Technician Position (PERM) (1)
Corporate Training & Development Specialist (1)
Credit and Collections (1)
Data Analyst, Business Intelligence (Temp-to-Perm) (1)
Data Architect, Insight Services (Temp-to-Perm) (1)
Data Intelligence Analyst (Temp-to-Perm) (1)
Desktop Analyst (PERM) (1)
Desktop Support Specialist - 9553724 (1)
Digital Marketing Consultant Director (PERM) (1)
Digital Marketing Manager (1)
Director of Product Design (PERM) (1)
Director of Revenue Worldwide 9285153 (1)
DMS Administrator (PERM) (1)
Electrical Design Engineer (X3) (1)
Environmental/Civil Engineer (1)
Field Servce Engineer - New England (1)
Financial Analyst - 9386241 (1)
Full Stack Java/AWS Developer (2 openings) - R1010263.01 (1)
HR Learning & Development Project Coordinator - 8795069 (1)
Human Resources Business Advisor - 9317471 (1)
Human Resources Manager - DARTMOUTH (1)
Inside Sales Rep (1)
Instrument & Controls Technician (1)
Integration Analyst (Temp-To-Perm) (1)
Lead Architect, Infrastructure (Temp-To-Perm) (1)
Machinist II (1)
Manager, Clinical Data Management - 9451107 (1)
Manager, Provider Enrollment (PERM) (1)
Manufacturing Controller - LONDONDERRY (1)
Manufacturing Engineer (X2) (1)
Marketing Assistant (PERM) (1)
Marketing Assistant - Telemarketing (1)
MARKETING Recruiter - 9391085 (1)
Mechanical Engineer II (PERM) (1)
Network Engineer Infrastructure (Temp-to-Perm) (1)
Network Security Engineer (PERM) (1)
Office 365 / Azure Sr. Support Representative (PERM) (1)
Oracle EBS Manufacturing Solution Architect - R1010266.01 (1)
Oracle OTM Techno-Functional Consultant - R1010265.01 (1)
Payroll Implementation Specialist - 9448143 (1)
Planner (1)
Plant Manager (1)
Primavera P6 Risk Management Consultant - R1010237.01 (1)
Principal UI Software Engineer, Cloud Platform & Infrastructure (PERM) (1)
Procurement Specialist - Shelton, CT - 399 (1)
Program Manager (1)
QA Test Manager - R1010241.01 (1)
Quality Control Engineer (1)
Quality Engineer (1)
Quality Engineer (Danbury, CT)  (1)
Quality Engineer (EU Project)  (1)
Quality Engineer (San Diego, CA) (1)
Quality Engineering Manager I (PERM) (1)
Regulatory Affairs Specialist (1)
Reliability Engineer (1)
Report Developer II, Business Intelligence (Temp-to-Perm) (1)
Research Associate - 9422148 (1)
Sales Coordinator (1)
Sales Manager (PERM) (1)
Scrum Master Team Lead 2 - R1010243.01 (1)
Scrum Master Team Member - R1010259.01 (1)
Security Solutions Engineer - Post Sales (PERM) (1)
Senior A / V Specialist (PERM) (1)
Senior Account Executive (1)
Senior Account Manager (PERM) (1)
Senior Applications Specialist, Billing Applications (Temp-to-Perm) (1)
Senior Architect, Software Development (Temp-to-Perm) (1)
Senior Coding Analyst (1)
Senior Credit & Collections Specialist (Temp-To-Perm)) (1)
Senior Financial Analyst (1)
Senior Financial Analyst (PERM) (1)
Senior Logistics Administrator (PERM) (1)
Senior Mobile Engineer (1)
Senior Mobile Software Engineer (PERM) (1)
Senior Product Manager - Authentication Management (PERM) (1)
Senior QA Engineer (Temp-to-Perm) (1)
Senior Recruiter - Corporate functions - G&A -9367826 (1)
Senior Scrum Master (PERM) (1)
Senior Software Developer - Pittsburgh, PA - 357 (1)
Senior Systems Engineer (PERM) (1)
Senior Talent Acquisition Specialist (1)
Sharepoint Developer - R1010270.01 (1)
Software Architect (PERM) (1)
Software Engineer - 9547892 (1)
Software Engineer II - 9256269 (1)
Software Engineer in Test - 9379451 (1)
Software Engineer, Development Engineering (1)
Software System Analyst - 9451727 (1)
Software Test Engineer - 9447537 (1)
SQL Server BI report Developer (1)
Sr Software Engineer - perm (1)
Sr. BIM Design Engineer (1)
Sr. DevOPS - Waltham, MA - 395 (1)
Sr. Fullstack QA Engineer - 9550916 (1)
Sr. IT QA Analyst (1)
Sr. Mgr of Inside Sales (1)
Sr. Remote Support Analyst (PERM) (1)
Supply Chain Manager (1)
Systems Architect (PERM) (1)
Talent Acquisition Manager (1)
Technical Lead - Sensing Systems (1)
Technical Project Manager - 9293494 (1)
Technical Writer (1)
test Technician (1)
University Recruiter - 9406523 (1)
User Interface Developer IV - 8889897 (1)
User Support Specialist (PERM) (1)
Validation & Compliance Engineer (CSV) - Newark, DE - 404 (1)
Warehouse Supervisor/Manager (1)
Share:
« Return to Jobs
10401
PERM

User Support Specialist (PERM)

Location: Irvine, CA, California

Connexion strives to be the unrivaled staffing solution for both job seekers and hiring organizations by expertly connecting talent with opportunity. We build world class teams for our customers, and better the lives of our candidates by providing them with fulfilling careers.

 

Connexion would like to provide you with details about this new opportunity as we are seeking individuals with the following skills:

 

User Support Specialist

The User Support Specialist will provide customer service support and technical/informational

assistance to all users of our systems in all onsite and remote locations. This position works in a team and takes first level inquiries from users of all levels of experience and priority. Each inquiry is met with the highest level of customer service and competence and follows a prescribed lifecycle which may include immediate resolution or escalation within the Information Technology Department.

Responsibilities:

  • Coverage of User Support phones and inbox providing first line of support for users firmwide on all applications, hardware and network-related issues.
  • Keeping users informed of status and changes to open issues in a timely manner.
  • Ability to communicate effectively with end users regarding problems/questions and translate technical material for non-technical users.
  • Excellent organizational skills for prioritizing projects.
  • Thorough knowledge of the Microsoft Office Suite and the Windows 7 operating system.
  • Ability to quickly learn new applications and upgrades to existing applications; ability to understand procedures and instructions for the specific applications on Firm computers; assist with the documentation and resolution of issues that originate in User Support.
  • Receive and manage all support calls through our Unified Call Center.
  • Enter all calls into our call tracking system, monitor assigned calls, provide ongoing progress reports to users and issue weekly reports on completed and outstanding calls.
  • Perform root cause analysis and develop resolutions to common issues - enabling immediate issue resolution for future related calls. Document and share all resolutions with team members and others within IT as appropriate.
  • Perform information gathering and troubleshooting details prior to escalating calls - providing sufficient technical detail for 2nd and 3rd levels to resolve.
  • Monitor support calls forwarded to outside vendor support services from User Support.
  • Ensure proper escalation of calls when required, record all service numbers, trouble ticket numbers and other pertinent service information.
  • Respond to, research and resolve incoming questions in a timely manner specified within the service level agreement.
  • Keep track of common training issues and escalate to IT Training.
  • Assist in developing and refining User Support Standard Operating Procedures.
  • Provide constructive feedback to management on ways to increase efficiency within the support center and increase customer satisfaction. Escalate problematic issues and incidences to same.
  • Work with other IT Staff and the Network team as directed.
  • Assist IT Training with new-hire orientation as well as training set up and web meeting scheduling as needed.
  • Participate in IT projects as directed by the Manager of Application Support & Training.
  • Requirements:
  • Two to four years of experience with the Microsoft Office 2010 application suite including;
  • Word, Excel, PowerPoint, Access, Outlook, as well as Windows 7, Citrix, VPN and iManage (or comparable document management system).
  • MOS certifications in Word, Outlook and Excel preferred, but not necessary.
  • Two to four years of experience in a User Support environment providing direct end user support on application suites run in a networked environment. Law Firm or applicable legal experience preferred.
  • Knowledge of PC hardware components, printer components and Windows 7 configuration and diagnostic utilities.
  • Outstanding personal communication skills - both written and oral, a customer service oriented
  • attitude, a professional phone demeanor and the ability to deal with multiple tasks concurrently.
  • Excellent organizational skills and an ability to be self-directed on specific assignments.
  • Willingness to work overtime, participate in after-hours coverage rotation and contribute to IT department projects as directed.

 

Date Posted: 9/9/2019

Hiring Organization: Connexion Systems & Engineering

Job Title: User Support Specialist

Industry: IT

Location: Irvine, CA      

Employment Type: Full Time, Permanent

Pay Range:  70-75K

Duration: Permanent

Job #: bh10401

 

When responding to this job posting you MUST include the Job# and Job Title in your subject line.

 

If you are active in a job search but this job is not for you, please reach out to jobpostings@csetalent.com. We would be glad to help you find the perfect job!

ConneXion Systems & Engineering

490 Boston Post Road

Sudbury, MA 01776