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10245
PERM

Sr. Remote Support Analyst (PERM)

Location: Natick, MA, Massachusetts

Connexion strives to be the unrivaled staffing solution for both job seekers and hiring organizations by expertly connecting talent with opportunity. We build world class teams for our customers, and better the lives of our candidates by providing them with fulfilling careers.

 

Connexion would like to provide you with details about this new opportunity as we are seeking individuals with the following skills:

 

Sr. Remote Support Analyst 

Duties/Responsibilities:

•Respond to inbound technical calls and helpdesk tickets from customers in an efficient, courteous, and knowledgeable manner

•Ensure that all calls taken have been resolved and if not resolved, ensure escalation has been done and the associate has been contacted

•Proactively determine ways to improve support/service and reduce the number of inbound calls

•Maintain an open line of communication regarding events, outstanding issues and client follow-up

•Assist with installation and/or upgrade of software and hardware

•Resolve problems by gathering information, determining the customers' needs and conducting

research to find a correct solution

•Acquire and maintain a working knowledge of a wide range of applications and systems

•Rebuild workstations when required to resolve support issues

•Maintain documentation for the calls received and job function responsibilities

•Administer Microsoft Active Directory, Exchange User Accounts 

Experience:

•Associates/Bachelor’s Degree with 2 - 3 years of IT support or MSP experience

•Knowledge of Windows 10 required

•Experience using and supporting Microsoft Office 2013, 2016, and Office 365 is required

•Experience with Microsoft Server and Active Directory preferred 

Qualifications:

•Valid driver's license

•Strong oral and written communication skills 

Ability to:

•Handle large volumes of calls each day, occasional travel to customers for onsite support

•Efficiently and accurately resolve associate problems

•Perform duties in highly interruptive conditions

•Frequently lift and carry computer equipment on the average of 20 pounds

•Perform duties and make decisions with patience and tact under frequent time pressures

•Troubleshoot utilities and handle desktop deployment and basic network technology concepts (Email, Servers, Firewalls, VPN, DNS, Mobile Devices) 

 

Date Posted: 7/23/2019

Hiring Organization: Connexion Systems & Engineering

Job Title: Sr Remote Support Analyst

Industry: IT

Location: Natick, MA    

Employment Type: Full Time, Permanent

Pay Range:  50-60K

Duration: Permanent

Job #: bh10245

 

When responding to this job posting you MUST include the Job# and Job Title in your subject line.

 

If you are active in a job search but this job is not for you, please reach out to jobpostings@csetalent.com. We would be glad to help you find the perfect job!

ConneXion Systems & Engineering

490 Boston Post Road

Sudbury, MA 01776