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10217
PERM

Support Technician (PERM)

Location: New York, NY, New York

Connexion Systems and Engineering, your Boston staffing experts, would like to provide you with details about this new opportunity as we are seeking individuals with the following skills:

 

Support Technician

  • We are really looking for a jack of all trades. Someone who has experience with Desktop work as well as A / V experience 
  • Someone with at least 5 years of experience - has professional services or law firm in their background as well

Responsibilities

  • Image PCs.
  • Move PC equipment; swap internal components such as memory, hard drives, as needed.
  • Troubleshoot hardware/software issues and work with our Boston Office to resolve problems.
  • Troubleshoot printing issues.
  • Troubleshoot local network issues ranging from bad network cable to workstation connectivity, network switch malfunctions, and server failures.
  • Move/maintain/lift server equipment out of/into racks for replacement and upgrades.
  • Liaison between NY users and the IT Operations group in the Boston office when needed.
  • Train users in the core software applications, as required.
  • Troubleshoot videoconferencing equipment.
  • Coordinate any and all requirements for attorneys engaged in international travel.
  • Provide document scanning training and support.
  • Track and document support issues in ticketing system.
  • Configure loaner laptop, wireless card and mobile devices for employees.
  • Flexibility in work hours for system updates and reboots.
  • Other duties as assigned.

Requirements

  • Five years’ experience in a law firm or legal environment.
  • Proficient in the use of Microsoft Office applications (2013/2016/365).
  • Knowledge supporting all Windows operating systems, OpenText, ChangePro, Metadact, Innova, Adobe, Nuance and Mimecast. Experience and/or knowledge of iManage a plus.
  • Experience with Citrix XenDesktop.
  • Knowledge of running and troubleshooting videoconferencing equipment.
  • Bachelor Degree, or equivalent experience.

 

Date Posted: 7/16/2019

Hiring Organization: Connexion Systems & Engineering

Job Title: Support Technician

Industry: IT/Legal

Location: NYC, NY    

Employment Type: Full Time, Permanent

Pay Range:  70K

Duration: Permanent

Job #: bh10217

 

When responding to this job posting you MUST include the Job# and Job Title in your subject line.

 

If you are active in a job search but this job is not for you, please reach out to jobpostings@csetalent.com. We would be glad to help you find the perfect job!

ConneXion Systems & Engineering

490 Boston Post Road

Sudbury, MA 01776