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10044
PERM

Support Technician (PERM)

Location: Washington, D.C.,

Connexion Systems and Engineering, your Boston staffing experts, would like to provide you with details about this new opportunity as we are seeking individuals with the following skills:

 

Support Technician

  • They are really looking for a jack of all trades for this. Someone who has experience with Desktop work as well as A / V experience 
  • Someone with at least 5 years of experience - has professional services or law in their background as well
  • there is really just one manager working in their DC office so this person will be working independently without many colleagues around.

Responsibilities

  • Image PCs.
  • Move PC equipment; swap internal components such as memory, hard drives, as needed.
  • Troubleshoot hardware/software issues and work with Boston to resolve problems.
  • Troubleshoot printing issues.
  • Troubleshoot local network issues ranging from bad network cable to workstation connectivity, network switch malfunctions, and server failures.
  • Move/maintain/lift server equipment out of/into racks for replacement and upgrades.
  • Liaison between DC users and the IT Operations group in the Boston office when needed.
  • Train users in our core software applications, as required.
  • Troubleshoot videoconferencing equipment.
  • Coordinate any and all requirements for attorneys engaged in international travel.
  • Provide document scanning training and support.
  • Track and document support issues in ticketing system.
  • Configure loaner laptop, wireless card and mobile devices for employees.
  • Flexibility in work hours for system updates and reboots.
  • Other duties as assigned.

Requirements

  • Five years’ experience in a law firm or legal environment.
  • Proficient in the use of Microsoft Office applications (2013/2016/365).
  • Knowledge supporting all Windows operating systems, OpenText, ChangePro, Metadact, Innova, Adobe, Nuance and Mimecast. Experience and/or knowledge of iManage a plus.
  • Experience with Citrix XenDesktop.
  • Knowledge of running and troubleshooting videoconferencing equipment.

Bachelor Degree, or equivalent experience.

 

Date Posted: 6/5/2019

Hiring Organization: Connexion Systems & Engineering

Job Title: Computer Support Technician

Industry: Legal

Location: Washington, DC

Employment Type: Full Time, Permanent

Pay Range:  70-75K

Duration: Permanent

Job #: bh10044

 

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If you are active in a job search but this job is not for you, please reach out to jobpostings@csetalent.com. We would be glad to help you find the perfect job!

ConneXion Systems & Engineering

490 Boston Post Road

Sudbury, MA 01776