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10022
PERM

Tech Support Rep

Location: Weston, Massachusetts

Connexion Systems and Engineering, your Boston staffing experts, would like to provide you with details about this new opportunity as we are seeking individuals with the following skills:

 

Technical Support Representative

We are seeking to hire a Technical Support Representative to assist our employees with their information technology needs.

The Technical Support Representative will report to the Technology Manager and will work with other members of the IT team to provide high quality support to our end users.

Specific Responsibilities

Core responsibilities will include:

• Utilize ServiceNow to provide client support by creating and resolving technical incidents via email or phone

• Resolve incidents within a defined service level agreement, escalating when necessary

• Follow and produce standard work to complete technical support tasks

• Install PC hardware and peripheral components

• Load and verify correct operation of software packages

• Support network and telecommunications system hardware and software

• Other related duties as assigned

Qualifications & Experience

The successful candidate must have the following experience and capabilities:

• Bachelor's Degree preferred

• 2 years technical support experience required

• Strong Microsoft Office experience

• Experience with Microsoft Desktop/Server Products, Cisco Networking strongly preferred

Skills& Personal Attributes

The skills that will be key to success in this role include:

• Strong customer service skills

• Strong oral and written communication skills

• Ability to interact with employees at all levels

• Good time management skills

• Ability to work to standard work processes

• Ability to work as part of a team to achieve desired results

 

Date Posted: 5/30/2019

Hiring Organization: Connexion Systems & Engineering

Job Title: Technical Support Representative

Industry: IT

Location: Waltham, MA 02454

Employment Type: Full Time, Permanent

Pay Range: 50-52K   

Duration: Permanent

Job#: bh10022

 

When responding to this job posting you MUST include the Job# and Job Title in your subject line.

                 

Contact Info:                                                                                                                                             

 

ConneXion Systems & Engineering

490 Boston Post Road

Sudbury, MA 01776

jobpostings@csetalent.com