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9816
Contract

Project Manager - Customer Care - 9057803

Location: Bedford, Massachusetts

Connexion Systems & Engineering, a Boston based IT and Engineering Solutions Company immediately seeks individuals with the following skills:

 

Date Posted: 4/11/2019

Hiring Organization: Connexion Systems & Engineering

Job Title: Project Manager – Customer Care

Industry: IT

Location: Bedford, MA 01730

Employment Type: Full Time, Contract

Pay Range: 48-50/hr.  

Duration: 6 months

Job#: bh9816

 

Customer Care Project Manager

The successful candidate will bring a high level of energy and proven experience to a fast moving, performance-oriented organization.

Essential Functions/Job Duties:

  • Knowledge and experience in popular project management methodologies and delivery frameworks
  • Partner with cross-functional teams with the scope of managing a successful launch for the Global Customer Care Organization’s global customer service aftersales organization
  • Understand, support, and influence the priorities, budgets, resources, and objectives associated with company initiatives. Lead initiatives by managing scope, issues, and risks.
  • Partner with Customer Care Operations Team to account for management in project launch for vendor relationships pertaining to all aspects Global Customer Care
  • Engage with cross-functional partners such as Customer Care CRM Team, Customer Care Operations, Digital Marketing, Product Marketing, Global Brand, and Consumer Insights to ensure correct definition of business and systems requirements.
  • Define success criteria and ensure effective deployment of solution and launch.
  • Manage and provide recommendations to Global Customer Care leadership including project scope changes that impact project budget, timeline or general project objectives.
  • Responsible for staying current on leading project management, program management and business analysis techniques, and develop methods for effectively integrating these approaches to the Customer Care project management practice.
  • Maintain insight into key industry trends and best practices, bringing opportunities for innovation or business improvement to business partners for Customer Care project management processes.
  • Create and maintain project plan for Global Customer Care assigned projects and programs.
  • Create all necessary project documentation in line with Project Management responsibilities.
  • Communicate project status and escalate risks to Global Customer Care Leadership.
  • Attend cross-functional project meetings to report progress on behalf of Customer Care and bring back updates to the team and incorporate updates/changes to the project plan.

 

Qualifications:

  • Experience creating and maintaining project plans with multiple dependences across multiple organizations/teams.
  • Strong experience formal Project Management methodologies.
  • Knowledge or Agile/Scrum and experience as Scrum Master preferred.
  • Strong analytical and communication skills
  • Demonstrated ability to work under tight deadlines working with cross-functional teams and multiple vendors across time zones
  • Capable of operating independently and without direction, yet has the awareness to identify situations where additional guidance or support is needed
  • Bachelor’s degree; advanced degree in business or marketing is a plus
  • Preferred Certifications: CSM, CSPO, PMP

Skills and Experience:

Required Skills: 

BUDGET

BUSINESS ANALYSIS

DEPLOYMENT

MARKETING

PMP

Additional Skills:

PROGRAM MANAGEMENT

PROJECT MANAGEMENT

BUDGETS

CONSUMER INSIGHTS

CRM

CUSTOMER SERVICE

CUSTOMER SERVICE ORIENTED

DIGITAL CAMPAIGN

DIGITAL MARKETING

DOCUMENTATION

MARKET INSIGHTS

OPERATIONS

PRODUCT MARKETING

PROJECT DOCUMENTATION

PROJECT LAUNCH

PROJECT MANAGER

PROJECT PLAN

PROJECT PLANS

RETAIL SALES

 

 

When responding to this job posting you MUST include the Job# and Job Title in your subject line.

                 

Contact Info:                                                                                                                                       

 

ConneXion Systems & Engineering

490 Boston Post Road

Sudbury, MA 01776

jobpostings@csetalent.com