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9703
Temp-to-Perm

Customer Services Representative

Location: Milford, Massachusetts

Connexion Systems & Engineering, a Boston based IT and Engineering Solutions Company immediately seeks individuals with the following skills:

 

Date Posted: 3/12/2019

Hiring Organization: Connexion Systems & Engineering

Job Title: Custom Service Representative

Industry: Manufacturing

Location: Franklin, MA

Employment Type: Full Time, Permanent  

Pay Range: 50-65K

Duration: Permanent

Job#:bh9703

 

Customer Services Representative

In this position you will be responsible for providing excellent efficiency in processing orders, prepare correspondences and logistics management of products in the perspective of achieving the highest level of customer satisfaction. This position offers great career development opportunities within the Group. Direct report to Sales & Business Development Director North America.

Job Duties:

• Build sustainable relationships and trust with customer through open and interactive communication;

• Leverage interactions in order to qualify new opportunities with existing customers as well as new potential customers in support of business development efforts.

• Provide accurate, valid and complete information by using the right methods/tools;

• Maintains daily customer contact by telephone, fax and email, follows up all inquiries from customers and agents to ensure resolution;

• Handles customer’s order including but not limited to sending order confirmations, issues packing lists, delivery note, L/C, invoices, prints pallet /roll labels, checks with planning department on stocks before putting in production etc.;

• Checks overdue & outstanding amounts with credit controller before shipment;

• Keeps an overview of the delivered quantities per customers compared to budget.

Position Requirements:

• Bachelor degree required and/or minimum 3-5 years relevant working experience as a client service representative is required;

• Proven customer support experience and experience working in B2B setting is a plus;

• Excellent interpersonal & communication skills at all levels;

• Strong problem solving and negotiation skills;

• Self-motivated and enjoys working in team setting with highest ethical standards;

• Competency in SharePoint and Microsoft applications especially in excel;

• Ability to multi-task, prioritize and manage time effectively.

 

When responding to this job posting you MUST include the Job# and Job Title in your subject line.

                 

Contact Info:                                                                                                                                             

 

ConneXion Systems & Engineering

490 Boston Post Road

Sudbury, MA 01776

jobpostings@csetalent.com