Associate Instructional Designer
Duties: We are seeking an Associate Instructional Designer to join the Global Customer Service team to support our by developing effective training material for our global support teams.
You must have a strong technical background, be customer focused, and pride yourself on your ability to deliver best in class training to geographically dispersed teams.
Assist with the development of facilitator-led and computer-based technical course content in an environment that incorporates job-specific graphics and tools.
Work with subject matter experts to identify or clarify target audience's performance expectations and training needs.
Write performance-based learning objectives and create engaging learning activities that match them.
Create supporting material/media for courses as needed (audio, video, simulations, role plays, games etc.).
Partner with Customer Care team members to devise methods of assessment, such as roleplays, practical assignments, or tests, to measure the effectiveness of the course.
Maintain project documentation and course folders.
Assist with preparation, translation and localization of all assets related to training content.
Input training materials into Learning Management Systems for multiple languages.
Work with ID Manager to evaluate content effectiveness and make ongoing adjustments to maximize program efficiency and outcomes.
Skills: Required Skills:
Proficient using MS Office.
Experience with Articulate Storyline or similar eLearning design product.
Demonstrated knowledge of the ADDIE or SAM ISD models, Kirkpatrick levels of evaluation and Bloom's taxonomy.
Ability to “translate” complex technical concepts into training and tools geared to call center professionals.
Ability to write effective copy, instructional text, audio and video scripts.
Ability to communicate and share information effectively in team-oriented, fast-paced environment.
Good organizational and time management skills with the ability to meet assigned deadlines.
Basic proficiency with Audio and Visual design tools (Photoshop, Illustrator, WavePad, Audacity, etc.).
Ability to conduct effective, interactive online meetings.
Ability to work independently and as part of team.
Ability to learn quickly.
Attention to detail.
Education: Education Req:
B.S./B.A. degree or 3-5 years of equivalent training development work experience. Degree or certification in Instructional Design, Instructional Technology, Adult Education, Industrial Psychology, or equivalent discipline is preferred.
Skills and Experience:
CUSTOMER SERVICE ORIENTED
CUSTOMER SERVICE TEAM
LEARNING MANAGEMENT SYSTEMS