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9426
PERM

Senior Software Engineer, Sustaining (PERM)

Location: Concord, MA, Massachusetts

Connexion Systems & Engineering, a Boston based IT and Engineering Solutions Company immediately seeks individuals with the following skills:

 

Date Posted: 1/2/2019

Hiring Organization: Connexion Systems & Engineering

Job Title: Senior Software Engineer, Sustaining

Industry: IT

Location: Lexington, MA

Employment Type: Full Time, Permanent

Pay Range:  Open

Duration: Permanent

Job#:bh9426

 

Senior Software Engineer, Sustaining

The Senior Software Engineer, Sustaining is a key part of the team keeping the client's products bringing value to our customers. They will be responsible for managing customers' issues for one of the client's most important products that have been escalated by the support team for additional engineering investigation. This process includes:

  • Ownership of the escalation process
  • Advanced issue investigation and analysis including Splunk and database analytics
  • Working with development for issues that require development investigation, debugging or bug fixing. May include code reading and understanding code
  • Working with the support team to get clear issue definition from customers
  • Regular triage meetings
  • Clear communication of issue status
  • Very deep product knowledge
  • Coordination of issue resolutions through hotfixes and product releases
  • Occasional direct customer contact and communication along with the support team


Minimum Qualifications

  • Minimum of a Bachelor’s degree in Computer Science or in a related discipline
  • 8+ years of commercial software experience
  • 2+ years of commercial cloud software experience supporting SAAS cloud applications
  • Software programming experience in Python, Android or IOS
  • Strong experience with Splunk and other data analysis tools
  • Excellent written and verbal communication skills, and the ability to interact well with both internal teams and external customers
  • Experience working with offshore resources a plus
  • Experience driving and organizing the daily work for a small team
  • Experience on messaging systems a plus

Experience on healthcare a plus

 

 

When responding to this job posting you MUST include the Job# and Job Title in your subject line.

                 

Contact Info:                                                                                                                                             

 

ConneXion Systems & Engineering

490 Boston Post Road

Sudbury, MA 01776

jobpostings@csetalent.com